FAQs

• What kind of guarantee do you offer?

  We offer a 100% satisfaction guarantee on all products you purchase from Kidswood. If, for any reason you find your purchase unsatisfactory, it can be returned or exchanged. We welcome the opportunity to make you a supremely satisfied Kidswood customer.

• What payment methods do you accept?

  For your convenience, we accept Credit Cards, Dialog easyCash, Mobile mCash, Bank deposit or transfer and Cash on delivery.

• How fast will my order ship?

  We understand that you want your orders to arrive at your doorstep quickly, so we do our best to dispatch within 24 hours of receiving your order.

• How do I track my order?

  Feel free to contact our customer service hotline on 0777 96 86 79 to know the status.

• How do I use a promotional code?

  You may enter a promotional code during checkout. Only one promotional code may be used at a time.

• What is your return/exchange policy?

  Kidswood will accept your returned items; however returned items must be in new, unused condition with all original packaging intact and tags attached. Check our Return Policy page for more info or contact our customer service hotline on 0777 96 86 79.

  If you would like to exchange an item, you may send us your return item, according to the return policy, and once refunded or given store credit, you may then place a new order.

• Can I change my order after it has been placed?

  Yes, in the event that you want to make changes to an order you placed, please call us and we can help you update your order.

• Can I cancel my order?

  Yes, if you want to cancel your order, please call us within 12 hours of placing your order. If your order has not been shipped, we will cancel your order and refund your method of payment.

• Do you offer gift wrapping for items?

  Most products we offer can be gift wrapped. If a product can be gift wrapped, it will be noted as such in the product description. A gift wrap fee will be applied.

• Can I place a special order?

  Didn’t find what you’re looking for? Please contact us by e-mail or phone and see if it can be specially ordered for you.

  Please note, however, that since specially ordered products are not normally carried in our inventory, they must be pre-paid and cannot be returned. Promotional discounts may not be applied to special orders too.